Troubleshooting

Problem

My VR component is not sending information to my ControlRoom plugin but my ControlRoom plugin is sending information to my VR component OR vice versa.

What’s Happening

Another application is probably using the port that ControlRoom would typically use.

If your VR component is not sending information to your ControlRoom Plugin AND your Plugin is not sending information to your VR component, there might be a problem with your VR setup. See this page for more information about setting up your Hub and Plugins.

Solution (Windows)

  1. Shut down all of your ControlRoom components and your DAW. Shut down Command Prompt and Task Manager if they are open as well.

  2. Reopen your ControlRoom components.

  3. Reopen your DAW and add a Channel Plugin to a track. Not sure how? See instructions for doing so with Ableton here and instructions for doing so with ProTools here.

  4. Open your Command Prompt and enter, “netstat -a -n -o”.

Wondering what’s happening here? We are using the Command Prompt, which is a program that allows us to give our computer specific orders, to show us which programs are using which ports.

 

3. Look at the column, “Local Address,” within the Command Prompt window. Find the row that says, “0.0.0.0:7000,” the row that says, “0.0.0.0:7001,” and that row that says, “0.0.0.0:7002.” Find the PID column (it should be on the far right) and note the PID value given for each of the rows.

4. Open your Task Manager and find which Tasks correspond to which PIDs in the task manager.

Can’t find the PID within the task manager? Note how the user in GIF below opens the PID column by right-clicking on the label row within the Task Manager.

5. Shut down those Tasks unless they are ControlRoom Hub, ControlRoom VR, or your DAW.

Don’t remember turning on a particular app? The app may automatically start on Windows start. Follow this guide to prevent certain apps from playing on Start.

6. If you had to shut down non-ControlRoom tasks in step six, restart your ControlRoom apps and your DAW, and try connecting again.

Still have problems after going through our troubleshooting guide? Visit our Customer Service Portal for one-on-one support.

Problem

HUI isn’t connecting on PC software platforms.

What’s Happening

There is likely an issue with the virtual ports that Pro Tools or any other HUI enabled DAW is trying to connect with.

If your VR component is not sending information to your ControlRoom Plugin AND your Plugin is not sending information to your VR component, there might be a problem with your VR setup. See this page for more information about setting up your Hub and Plugins.

Solution (Windows)

  1. Close your DAW

  2. Select the “Recreate Virtual Ports” button in the advanced tab of the ControlRoom Hub.

  3. Reopen your DAW

  4. Open the HUI settings page in Pro Tools (Peripherals menu) and deselect all HUI control surface options.

  5. Re-select the appropriate HUI control surface options for your setup.

  6. Retry the connection with ControlRoom VR.

 

Still have problems after going through our troubleshooting guide? Visit our Customer Service Portal for one-on-one support.